Privacy Policy

Last Updated: 11/07/2025

1. Introduction

Welcome to PEAK IT (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from https://www.peakit.co.za (the “Website”).

By using our Website, you consent to the data practices described in this policy. We comply with the Protection of Personal Information Act (POPIA) of South Africa and relevant global standards where applicable.

2. What Information We Collect

When you use our Website, we may collect the following information:

a. Personal Information

  • Name and surname

  • Email address

  • Phone number

  • Billing and delivery address

  • Payment details (processed securely via third-party providers like PayFast, Yoco, etc.)

  • Health-related preferences or information (only when voluntarily submitted via forms)

b. Technical Information

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages viewed and interactions on the Website

  • Referral source and search queries

c. Order and Account Information

  • Product purchases and order history

  • WooCommerce account login details (if you register)

  • Support queries and WhatsApp messages (when applicable)

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Communicate with you via email, SMS, or WhatsApp

  • Provide customer support and respond to inquiries

  • Send important updates about your account or orders

  • Improve our Website, products, and services

  • Comply with legal obligations

  • Personalize marketing and promotional offers (only with consent)

4. Sharing Your Information

We do not sell your personal information. We only share data with:

  • Payment gateways (e.g. PayFast, Yoco)

  • Shipping providers (for order fulfillment)

  • Marketing platforms (only with consent)

  • Analytics and technical partners (e.g., Google Analytics, Facebook Pixel)

  • Law enforcement or legal entities, if required by law

5. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Remember your cart and preferences

  • Analyze site traffic and user behavior

  • Deliver targeted advertisements via platforms like Google Ads and Facebook

You can adjust cookie preferences in your browser settings.

6. Security

We implement appropriate security measures to protect your personal data. This includes:

  • SSL encryption

  • Secure payment processing via third-party providers

  • Role-based access to sensitive admin functions

  • Regular plugin and software updates on WooCommerce

7. Your Rights (POPIA & GDPR-Aligned)

You have the right to:

  • Access and review your personal information

  • Correct or update your data

  • Request deletion of your data (unless retention is required by law)

  • Opt out of marketing communications at any time

  • Lodge a complaint with the Information Regulator (SA)

To exercise any of these rights, contact us at peakit.jp@gmail.com.

8. WhatsApp Communication

If you contact us via WhatsApp, your messages may be stored for customer service and record-keeping. By initiating contact, you agree to this communication channel being used for updates, quotes, or support.

9. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before submitting personal information.

10. Data Retention

We retain your personal data for as long as necessary to:

  • Fulfill your orders and customer support

  • Meet tax, legal, and regulatory obligations

  • Provide warranty or health-related support (where applicable)

11. Children’s Privacy

Our services are not intended for persons under 18 years of age. We do not knowingly collect data from minors. If you believe your child has submitted personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the Website after changes means you accept the updated policy.

13. Contact Us

For questions about this Privacy Policy or your data rights, please contact:

PEAK IT
Email: peakit.jp@gmail.com
Phone: 083 701 2108
Website: https://www.peakit.co.za